Privacy policy
This Policy combined with our terms and conditions forms the ‘User Agreement’ of this website (acceleratecic.com). Please ensure that you read the Terms and Conditions in conjunction with this policy
This Policy, combined with our Terms and Conditions, forms the ‘User Agreement’ of this website (acceleratecic.com). Please ensure that you read the Terms and Conditions in conjunction with this policy.
Introduction
Data Protection Laws set out the obligations Accelerate CIC has to you for the processing of your Personal Data. When we use or disclose your personal data we will comply with these laws.
Your Personal Data is data which by itself or with other data available to Accelerate CIC (‘Accelerate’) can be used to identify you as an individual.
Accelerate is the Data Controller.
This Privacy Notice sets out how Accelerate will use your personal data.
You can contact our Data Protection Officer (DPO) at Centenary Wing, St Joseph’s Hospice, Mare Street, Hackney, London E8 4SA, or via hello@acceleratecic.com if you have any questions.
The types of personal data we collect and use
We will use your personal data for the reasons set out below. We will collect most of this directly during your registration but there may be sources of personal data collected indirectly.
The personal data we use may include:
- Name, address and contact details
- Date of birth and gender
- Medical and health records
- Contract details for services
- Payment details (where applicable)
- Next of kin and emergency contacts
- Nationality and entitlement to treatment
- Equality monitoring information
Monitoring of communications
We may monitor communications (calls, emails, messages) to ensure quality, compliance, and security. This is done under our legitimate interests and legal obligations.
Using your personal data and lawful basis
We process personal data for healthcare provision, operational management, and legal compliance.
Legal bases include:
- Legitimate interests
- Legal obligation
- Consent (where applicable)
We may also process special category data where necessary for healthcare or with explicit consent.
Sharing of your personal data
We may share your data with:
- Healthcare professionals
- Other healthcare providers (e.g. GP)
- Service partners and subcontractors
- Regulators (e.g. ICO, CQC)
- Legal and professional advisors
- Payment providers
We ensure all sharing complies with data protection law.
Marketing
We will only use your data for marketing with your consent. You can withdraw this at any time.
Retention
We retain information in line with the Records Management Code of Practice for Health and Social Care.
Your rights
You have rights including:
- Access to your data (DSAR)
- Correction and erasure
- Restriction or objection
- Data portability
- Rights relating to automated decision-making
can investigate compliance with data protection law ico.org.uk.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Content management and responsibility
Accelerate and the hosts of this website, accept no responsibility for, and exclude all liability in connection with browsing this website, use of information on this website and downloading any material from it, including, but not limited to, any liability for errors, inaccuracies, omissions or misleading or defamatory statements.
Downloads
Although every reasonable effort is made to ensure that files are free of defects and viruses, there are no guarantees that they are free from defects or computer viruses. Therefore, no warranty or guarantee is given by Accelerate, regarding files downloaded or accessed through Accelerate’s website or through a link accessed via Accelerate’s website.
Website content
This website is intended to enable information relevant to the work of Accelerate, to be freely available on the World Wide Web. Whilst Accelerate hopes you find this website interesting and informative, the contents are for general information only. Accelerate believes the contents to be true and accurate as at the date of writing but can give no assurances or warranties regarding the accuracy, currency or applicability of any of this website’s contents. As such, the contents of this website should not be relied upon.
In addition, none of the content of this website will form any contract between Accelerate and any user of the website, nor constitute any offer by Accelerate. The use of and access to pages of the Accelerate website is subject to the foregoing disclaimer, and the terms and conditions set out below. By using or accessing this website, you agree to be bound by these terms and conditions.
Accelerate shall not be liable for any loss or damage howsoever arising in connection with the content of the website. Accelerate does not guarantee that the website will be error-free, omission-free, uninterrupted or without delay.
Website security
Whilst Accelerate makes all reasonable attempts to exclude viruses from the website, we cannot guarantee that the website will be virus free and accept no liability in the unlikely event that the website is not virus free.
Users are recommended to take appropriate safeguards before downloading information from this website.
Contact
If you have any questions, contact hello@acceleratecic.com for the attention of Sarah Smith (DPO).
Last updated: June 2026