“It was lovely not to feel alone with it”: Why One Patient Chose Private Care at Accelerate

Female doctor chatting to female patient

When you’re living with a complex leg or foot condition, getting the right care quickly can make all the difference. For one patient, booking a private appointment with Accelerate wasn’t just about speed – it was about trust, expertise, and feeling truly heard.

“It was really lovely to not feel alone with it and to be seeing an expert that I felt I could totally trust and talk to about everything that had been going on.”

Why go private?

While Accelerate offers services through the NHS, not everyone falls within our borough coverage – and for this patient, that was the case.

“My GP surgery isn’t in a borough covered by Accelerate, but it was the only place I’d found that felt truly specialist. I liked that I’d be speaking to nurses who really understood my condition – and it was close enough to get to easily.”

Fast access, when it matters

One of the most common concerns around healthcare – private or otherwise – is waiting times. But for this patient, the experience was unexpectedly quick and convenient.

“I didn’t have to wait at all – I expected I would have to wait ages! I was also able to come on a Saturday, which worked really well for me. I was surprised and really chuffed!”

Personal communication, with a human touch

Booking a private appointment can feel daunting, but our team works hard to make the process clear and reassuring from the very first contact.

“When I phoned up, they gave me a clear outline of what to expect. I was seen very quickly. Communication was great – the only tiny glitch was trying to pay online, but I think that was just a one-off.”

Care that goes beyond expectations

Private care isn’t just about quicker access – it’s about feeling safe, supported, and understood.

“The care was excellent! I really felt listened to and empowered. It actually exceeded my expectations – I didn’t know it would feel so personalised.”

And was it worth it?

Absolutely.

“Yes, it felt like great value for money. There was nothing about the experience that made me question the fee. I would definitely come again – and I’d recommend it to others too.”

If you’re considering private treatment at Accelerate, you can expect expert care, short waits, and support that truly centres around you.