Customer Support Assistant: Accelerate Click!
This is an opportunity to join Accelerate in a part-time role to help deliver the best service and support for our users of the dressings scheme.
Customer Support Assistant: Accelerate Click!
- Location:
- Accelerate Centre of Excellence & Innovation , London
- Salary:
- £25,795 to £30,001
- Closing date
- 19 March, 2026
- Contract
- Part time 22.5 hours over 5 days per week / 4.5 hours per day
Purpose
You’ll be the first point of contact for users of Click!, our Dressings Optimisation Scheme (DOS), ensuring smooth service delivery, resolving queries, coordinating orders and supporting clinicians. Make a meaningful impact in a supportive, purpose-driven team.
The dressings optimisation scheme (DOS) gives clinicians timely access to the wound care products they need without the barriers of a prescription service. Reducing wastage and creating savings to invest back into those we serve are key deliverables of DOS.
This is an opportunity to join Accelerate in a part-time role to help deliver the best service and support for our users of the dressings scheme.
Key responsibilities
- Support the effective and efficient day to day delivery of Click DOS (Dressings Optimisation Scheme) to ensure best outcomes for our customers
- Provide as required administrative support with surveys to the Click lead
- Monitor Accelerate Click email inbox for queries coming through and to respond/resolve as quickly as possible
- Respond to any queries or messages received via telephone
- Contact wholesalers to follow up on any outstanding orders or arrange returns when necessary
- Review and check out orders being placed by customers on Accelerate Click
- Assist in organising deliveries of dressings direct to patient homes
- Updating databases and spreadsheet management in form of Excel & PowerBi
- Maintain and update Accelerate Click!
- Support the Accelerate clinical team with ordering, returns & stock control of NHS Supply chain products
Essential skills
- Strong planning and organisational skills
- Ability to maintain a positive team spirit
- Strong interpersonal, communication and engagement skills
- Excellent IT skills and proficiency
- Attention to detail
- Ability to identify and initiate improvements based on trends and investigation
- Ability to maintain confidentiality and handle sensitive matters discreetly
- Troubleshooting skills
- Ability to balance working independently and as a team member
- Highly self-motivated, have a positive “can do” mentality, be highly organised and an effective communicator
About us
Accelerate CIC is an award winning community interest company (CIC) delivering community focused wound and lymphoedema services to Tower Hamlets, City and Hackney and across London. As a social enterprise we have greater control of our working environment and team ownership that will benefit patients and staff alike. Our mission remains to make a tangible difference to people’s lives and we are doing this daily, reaching more complex wound lymphoedema patients every year. We are a team full of energy and drive. We can and do bring change! We welcome those who are enthusiastic about developing their expertise. You will be part of a progressive and dynamic multidisciplinary team that supports challenges and inspires change. Come and join this growing team and help us change lives!
Review the Careers Pack for information and benefits of working with Accelerate CIC. Keen to advance your career? We really are looking for you!
Feel free to email us on hello@acceleratecic.com if you are interested in this role.